Final sale policy
Returns
All sales are final. Because research materials are sensitive and chain-of-custody matters, we do not accept returns.
All sales are final
All orders are final once accepted. Research materials cannot be returned, exchanged, or restocked after shipment, and we maintain a strict no returns policy to protect product integrity, chain-of-custody records, and compliance controls.
Shipment or fulfillment review
If a package arrives damaged, the wrong item is shipped, or the order record does not match the included documentation, contact support within 48 hours of delivery with photographs, the order number, and any lot information. At our discretion, verified shipping damage, fulfillment error, or documentation mismatch may be reviewed for replacement, store credit, or other corrective action.
No unauthorized return shipments
Do not send products back unless support provides written instructions. Unauthorized packages may be refused or discarded, and sending items back does not create a refund, return, or exchange obligation.
Documentation questions
Questions about lot documentation, COAs, identity records, or handling records are reviewed against the relevant batch files and order history. Support cannot provide medical, dosing, therapeutic, veterinary, bodybuilding, or personal-use guidance.